At Élan Apparel, we want you to be completely satisfied with your purchase. If you're not happy with your item, we’re here to help. Please read our policies below:

Our Policies

Eligibility for Returns

You may return item(s) within 3 days from the date of receiving your order, provided the following conditions are met:

  • The item(s) must be in new, unworn, and unwashed condition (unless having manufacturing faults.)
  • All original tags, packaging, and accessories must be intact and included.
  • Proof of purchase (receipt or order confirmation) is required.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email / dm] to request a return authorization and instructions.
  2. Inspection: Once we receive the returned item(s), we will inspect them to ensure they meet our return criteria.

Refund & Return Policy

You can initiate a return within 3 days from receiving your order (including the receiving day).

Once we receive and inspect your returned item(s): being in a new, unworn, and unwashed condition, having all original tags, packaging, and accessories intact and included, and proof of purchase (receipt or order confirmation) is required. We will process your refund via your original payment method. Refunds may take 5-7 business days to be reflected in your account, depending on your payment provider.

Refunds will be processed for the item's purchase price, excluding any shipping charges or applicable fees.

Exchange Policy

If you would like to exchange an item for a different size or color, please contact our customer service team through Instagram dm or email. We will assist you in checking the availability of the desired item and guide you through the process.

You can initiate an exchange within 7 days from receiving your order (including the receiving day).

The item must be unused, unworn, and in its original packaging with all the tags and labels attached.

Shipping Costs

Initial shipping fees are non-refundable unless the item is defective or an error occurred on our part.

Return shipping fees are the responsibility of the customer, unless the return is due to a defect or error.

Washing Directions

  • Machine wash cold
  • Turn inside out
  • Do not dry clean
  • Do not bleach
  • Iron inside out

Store Policy Updates

We reserve the right to update or change this policy at any time. Please review this page periodically for any changes.

Last Updated: 19/11/2024 By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase or using our services.

Terms & Conditions

General Information

1.1 About Us
We, trading as Élan Apparel, are an independent freelance clothing store. We design and sell clothing items through this website

1.2 Customer Support
If you have any questions about our Terms and Conditions, please contact us at:

  • Email: elan.apparel.eg@gmail.com
  • Phone Number: +201115574467

Use of Website

2.1 Eligibility
By using this website, you confirm that you are at least [18] years old or have the consent of a parent or guardian to use this website.

2.2 Account Responsibility
To make a purchase or use certain features of the website, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to maintain the confidentiality of your account details.

2.3 Prohibited Activities
You agree not to engage in any unlawful, harmful, or disruptive behavior while using our site. This includes, but is not limited to, hacking, spamming, and infringing intellectual property rights.

Products & Availability

3.1 Product Descriptions
We make every effort to provide accurate product descriptions, including size, color, and material. However, product details, including availability, may change without prior notice.

3.2 Availability and Stock
All orders are subject to product availability. In the event that an item is out of stock or unavailable, we will notify you as soon as possible and provide an alternative or refund.

Ordering & Payments

4.1 Order Process
To place an order, you must select the items you wish to purchase and proceed to checkout. You will be prompted to provide payment details and shipping information. Once you complete the order, you will receive a confirmation email.

4.2 Payment Methods
We accept payments via [Credit Cards, Debit Cards, etc.]. You agree to provide accurate payment information and authorize us to charge the specified amount for your order.

4.3 Pricing and Taxes
All prices are listed in EGP and include applicable taxes unless otherwise stated. Shipping fees will be added at checkout.

Shipping & Delivery

5.1 Shipping Policy
We offer shipping in Egypt. Shipping costs and delivery times vary depending on your location and the shipping method selected.

5.2 Delivery Times
Estimated delivery times will be provided at checkout, but they are not guaranteed. We are not responsible for delays caused by external factors (e.g., weather, customs).

Intellectual Property

Ownership of Content
All content on this website, including text, images, logos, and trademarks, are owned by Élan Apparel. You may not use, reproduce, or distribute any content without prior written permission.

Privacy & Data Protection

Privacy Policy
We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review these Terms periodically to stay informed.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: Elan.apparel.eg@gmail.com
  • Phone Number: +201115574467